Support great patient outcomes with virtual healthcare call center solutions.
Virtual customer service solutions that stand out
We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.
Pharmaceutical
Promote 1:1 patient engagement.
Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. From answering difficult questions to help protocol compliance and retention, JST virtual agents ensure a high-quality experience in a safe and secure environment.
Maintain business continuity.
JSTcallcenter.com' flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval.
Treat your patients with patience and empathy.
JSTcallcenter.com appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions.
Ensure program compliance.
JST agents have the understanding and program-specific certifications needed to not only enroll and onboard patients into your program, but also encourage them to stick with it and remain compliant with your product or device.
Dynamically scale when needed.
JSTcallcenter.com' flexible model allows you to build a continuity plan for planned and unplanned spikes. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events.
Patient-centric service.
JSTcallcenter.com appeals to an agent profile with the soft skills and life experience to align with patient populations. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customer’s needs in a safe and secure environment.
Telehealth
Health doesn’t have “open hours.” JSTcallcenter.com’ experienced agent network can deliver services when you need them, including days, nights and weekends. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel.
When unexpected events occur – like global pandemics – health needs can rapidly change. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most.
Your patients’ health is your top priority. With JSTcallcenter.com agents, your patients will receive high-quality experiences from a knowledgeable professional. JSTcallcenter.com appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty.