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Maintain customer satisfaction with virtual call center solutions for broadband and wireless providers.

Expand your availability of knowledgeable agents.

As call volume goes up, JSTcallcenter.com ensures customer satisfaction doesn’t go down. No matter the time, day, week, month or year, we’ll help you support all levels of call volume without sacrificing your brand.

With access to our network of highly-skilled and tenured US-based virtual call center agents, you can maintain your most critical KPIs, including NPS and CSAT. And with our built-in elasticity, you can scale your service team seamlessly without costly overhead, regardless of peaks and valleys in volume.

Source from the best of the best.

We’ve got the experience, the knowledge, the agents and the solutions to give your campaign enterprise success and give your organization a  advantage where it matters—When it comes to government we go above and beyond we are the only center that will hire from your pool of candidates to provide you with opportunity to better serve your community.


Federal, state, and local agencies can excellent customer experience by leveraging a home-based workforce of on-demand agents with years of experience in the public sector. Our network of self-motivated, highly skilled agents from across the US are rigorously vetted and certified to ensure consistent call quality.

Expand your availability of knowledgeable agents.

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Set the bar high for customer expectations.

JSTcallcenter.com' has US-based customer service, sales, and tech support agents with the life experience and empathy to help customers feel heard, informed and empowered while resolving questions, troubleshooting or making purchasing decisions. Excellent service means happier customers who stick around.

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Reach customers in multiple channels.

JSTcallcenter.com' omnichannel customer support services allow you to easily adapt and scale your sales and support functions to interact with customers in their preferred communications channels.

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Maintain business continuity.

Our flexible model means you can scale up or down as necessary to service both planned seasonal spikes as well as unplanned events such as outages and natural disasters.

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Provide nimble and responsive service.

From day-to-day operations to emergencies and disaster relief, JSTcallcenter.com ensures citizens remain connected to the agencies they rely on. Our agents can mobilize to scale call-taking capacity within hours, guaranteeing fast, accessible service during busy or critical periods.

Stay secure and under budget.

With no call center overhead or wasted idle time, JSTcallcenter.com’ pay-per-use model surges to meet spikes in demand, giving you a truly flexible and cost-conscious staffing option. You can breathe easy knowing JSTcallcenter.com uses an industry-leading security platform, adheres to call center security best practices, and performs regular audits and penetration tests.


Create a favorable impression with empathy and understanding.

JSTcallcenter.com' appeals to an agent profile with the soft skills and life experience to align with agency populations. You’ll find our agents understand the need for patience and reassurance, key qualities in helping people navigate government processes.

Virtual Call Center Capabilities

Virtual Agents

JSTcallcenter attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning.

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Sercurity & Technology.

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality & Assurance.

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Working from Home Vs. Virtual Work: Which Is the Better Option for You and Your Business?


Words like “work” and “home” don’t mean what they used to. Today, millions of people do their jobs in the same places they live their lives. They can measure the distance to their offices, not in miles, but steps. They can wear practically anything to work (as long as the camera’s off). Workers can meet, coordinate projects, provide goods and services, and win business all from the comfort of their own desks, sofas, or dining tables.

But let’s be real. For as much as the world has changed, many aspects of working life have remained the same. Most people are still expected to be available to complete their tasks roughly between the hours of 9am and 5pm. Employers and their employees are located in the same metropolitan areas.

Meetings are still meetings. Customers are still customers. Deadlines are still deadlines. Work is still work.

…Well, for the most part. Some people and companies are realizing that the decline of the brick-and-mortar office offers new opportunities to redefine work, life, and the balance between the two. These individuals and organizations are not simply working from home, but operating under a new, more dynamic and flexible model: virtual work.

Working from Home, Virtual Work, Remote Work, Telecommuting: What’s the Difference?

This is one of the trickier things to understand for job-seekers and employers alike. Many misconceptions stem from the conflation of terms such as “remote work,” “virtual work,” “telecommuting,” and “working from home.” 

Let’s use remote work as the umbrella term and divide things into two general categories: working from home (which encompasses telecommuting) and virtual work.

What Working from Home Means

Working from home means doing an office job at home. For example, if you worked at a physical location you shared with co-workers prior to the COVID-19 pandemic, were sent home, and got to keep your job, you were then or are now working from home. 

When people work from home, they’re expected to do their jobs a certain way, show up and be available at certain times, and use the technology and tools their employers provide. They’re still employees working for the same companies. The main difference is where they’re working—not how, when, or how much they’re working. 

This is why working from home is often called telecommuting. Rather than using a car to get to work, you’re using the internet.

What Virtual Work Means

Virtual work is a fundamentally different labor model. There’s no commute, tele- or otherwise. 

In fact, there’s no need to limit oneself to a regional employer. Virtual workers can work for anyone at any time. They have room to set their own hours and schedules. 

In many ways, virtual workers are the ones who call the shots. How, when, and how long they work depends on how much opportunity there is and how much time they’re willing to give. They can work as much or as little as they want, in the way they want to. 

That level of freedom comes with distinct responsibilities. Virtual workers may have to provide their own tools and technology. Mindset matters as well. People who work virtually need to be self-motivated and self-disciplined—able to deliver quality work at a consistent pace with little manager or supervisor oversight.

Some people also refer to this as a “flexible work arrangement” (or simply “flex work”), or with some combination of the terms “virtual,” “flex,” and “on-demand.” Uber’s staffing model is often cited as an example of flex work. However, not all flexible jobs are virtual jobs. For instance, an Uber driver needs to be working within a certain physical location. Truly virtual jobs are both flexible and remote.

TLDR: Working from home and virtual work both happen remotely, but that’s where the similarities end. Virtual work is freer, more flexible, and more entrepreneurial than work-from-home arrangements.

What Are the Advantages of Virtual Work?

Virtual work offers numerous benefits for people and organizations.

Businesses that leverage virtual work…

  • Access talent when they need it
  • Reduce labor costs
  • Can staff up quickly for unanticipated surges
  • Source high-quality, motivated workers from anywhere
  • Reduce workforce turnover and burnout

People who choose virtual work…

  • Act as their own bosses
  • Set their own hours and schedules
  • Control the direction of their careers
  • Can find meaningful work wherever they live 
  • Have the freedom to follow opportunities as they arise

That said, virtual work isn’t for everyone and every employer. To succeed as a virtual worker, a person needs to be intrinsically motivated rather than driven by short-term extrinsic rewards. In other words, building one’s own business and living life on one’s own terms needs to be more important than a pizza party at the end of the month. 

For this reason, successful virtual workers tend to be more experienced than entry-level employees. They frequently have established lives, routines, and goals outside of their jobs. In fact, many choose virtual work because it gives them the flexibility to take care of their families or follow their creative pursuits.

Most businesses can benefit from embracing the virtual work model in some form, but many—including many enterprise companies—can’t implement it immediately by themselves. Transitioning to virtual work involves myriad security, training, and management considerations. You can’t just send everyone home and expect them to become self-sufficient remote professionals overnight. A better option would be to designate certain departments or people to switch, or to use a virtual work solution to supplement brick-and-mortar or work-from-home teams.

Whether you’re looking for a better way to work or a better way to source talent, JSTcallcenter.com makes it easy. We provide the people, learning, and security infrastructure you need to make the virtual flex model work for you and your business.

M-L-Content Writer


Matt Lurie

Matt Lurie is a freelance writer, editor, and designer. He has worked in industries such as retail, marketing, accounting, real estate, legal services, and technology, with a focus on helping pioneering and transformative brands tell their stories.